Last Updated: 17th January 2026
1. Your Right to Cancel (Change of Mind)
Under the Consumer Contracts Regulations, you have the legal right to cancel your order within 14 days without giving any reason. The cancellation period expires 14 days from the day you receive your goods.
To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g. by email).
You can contact us at: labaikgiftsofficial@gmail.com
2. Returns After Cancellation
If you cancel your order, you must return the goods to us within 14 days of notifying us of your cancellation.
Returned items must be:
- Unused
- In the same condition as received
- In the original packaging (where possible)
You are responsible for the cost of returning the goods, unless the item is faulty or we have agreed otherwise.
3. Refunds
Once we receive and inspect your return, we will process your refund.
What we refund:
- The full price of the item
- The standard delivery cost you paid (if applicable)
What we do not refund:
- Any premium delivery upgrades (e.g. next-day delivery)
- Return shipping costs (unless the item is faulty)
Refunds will be issued to your original payment method within 14 days of receiving the returned goods (or proof of return).
4. Faulty, Damaged or Incorrect Items
Under the Consumer Rights Act 2015, goods must be:
- As described
- Of satisfactory quality
- Fit for purpose
If your item is faulty, damaged, or incorrect:
- You are entitled to a repair, replacement, or refund
- Return postage costs will be covered by us
If a fault is reported within 30 days of delivery, you are entitled to a full refund.
Please contact us at labaikgiftsofficial@gmail.com before returning any faulty items.
5. Items That Cannot Be Returned
The following items are non-returnable for hygiene or legal reasons (unless faulty):
- Perishable goods (e.g. food, flowers)
- Newspapers or magazines
- Sealed goods that are not suitable for return due to health or hygiene reasons if unsealed after delivery
- Intimate or sanitary items
- Hazardous materials or flammable liquids or gases
Digital Products
- Downloadable or digital content is non-refundable once download has begun, provided you gave consent and acknowledged loss of cancellation rights at checkout.
6. Sale Items
Sale or discounted items are refundable under UK law, unless clearly stated otherwise before purchase.
This does not affect your rights regarding faulty or misdescribed goods.
7. Exchanges
We only offer exchanges for items that are:
- Faulty
- Damaged
- Incorrect
If you need an exchange, contact us at labaikgiftsofficial@gmail.com with your order details.
8. Gifts
If the item was marked as a gift and shipped directly to you:
- You may receive a gift credit for the value of the return
If the item was not marked as a gift:
- The refund will be issued to the original purchaser
9. Returning Your Items
Please send returns to:
LABAIK GIFTS LTD
2 Wren View, Stoke-On-Trent, England, ST3 4SZ
We recommend using a tracked delivery service for returns.
We are not responsible for items lost during return transit.
10. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your card provider or bank (processing times vary)
- If still unresolved, contact us at labaikgiftsofficial@gmail.com
11. Contact Us
If you have any questions about returns or refunds, contact us at: